Shipping Policy

Chocolate is a living matter. We treat it as such, all the way to your door.

A small workshop, no warehouse

Our chocolates are born in a small workshop on the Gulf of Morbihan, in small batches. We do not make to stock: we make so that what arrives at your home is at the peak of its freshness. It is a choice — that of freshness over haste.

The right time

Each order is prepared at its own pace, according to the batches under way in the workshop. We do not promise speed; we promise fresh chocolate. Your order is dispatched within seven working days at the latest, and you receive a tracking number as soon as it is taken in charge.

Transport

Each parcel is entrusted to Chronopost. In warm weather, our shipments switch to Chronofresh, temperature-controlled transport: your chocolates travel chilled, from the workshop to you.

Delivery zones

Metropolitan France and the whole of the European Union. For any other destination, write to us at contact@colettedemay.com.

Shipping costs

Calculated at the time of payment according to weight and destination. Free delivery from €80 of purchase in metropolitan France.

On receipt

Chocolate is ideally kept between 16 and 18 °C, away from light, humidity and odours. If your parcel shows visible damage on delivery, register reservations with the carrier and contact us within 48 hours at contact@colettedemay.com: we will find a solution.