Shipping policy

Chocolate is a living material. We treat it as such, all the way to your door.

A small workshop, not a warehouse

Our chocolates are made in our workshop, in small batches. We do not make to stock: we make so that what reaches you is at the peak of its freshness. It is a choice — freshness over haste.

The right amount of time

Each order is prepared at its own pace, according to the batches under way in the workshop. We do not promise speed; we promise fresh chocolate. You receive a tracking number as soon as your parcel is handed to the carrier.

Transport

Every parcel is entrusted to Colissimo, in protective packaging designed for chocolate.

Delivery areas

Mainland France and the whole of the European Union. For any other destination, write to us at contact@colettedemay.com.

Shipping costs

Displayed before payment is confirmed. Free delivery on orders of €80 or more in mainland France.

On arrival

Chocolate keeps best between 16 and 18 °C, away from light, humidity and odours. If your parcel shows visible damage on delivery, note your reservations with the carrier and contact us within 48 hours at contact@colettedemay.com: we will find a solution.